Here are some answers to common questions we get about shipping.
Where are you based?
We’re based in the United States in the Mid-west (many people think the UK).
Do you Charge Sales Tax?
We only charge sales tax to residents of Indiana (it’s 7% in case you were wondering).
How much is shipping to the USA?
We charge a flat rate of $5 to ship a t-shirt anywhere in the USA. This stands no matter how many you t-shirts order. Order 10 shirts and it will still be $5! However, there is an additional $4 charge if you order a hoodie or sweatshirt as they cost more to ship (for example if you order a t-shirt and a hoodie, the total charge is $8).
What countries do you ship to?
We ship worldwide to any country.
How much does international shipping cost?
We charge a flat $15 to ship to any country in the world with an additional surcharge of $2 per shirt for two or more ordered.
Except for the following countries – as of January 29th, 2016, we charge the following rates for the following countries:
- Canada – $1o Flat Rate Shipping – Each additional shirt is $2 extra
- Australia – $13 Flat Rate Shipping – Each additional shirt is $2 extra
- United Kingdom – $13 Flat Rate Shipping – Each additional shirt is $2 extra
- Germany – $13 Flat Rate Shipping – Each additional shirt is $2 extra
- France – $13 Flat Rate Shipping – Each additional shirt is $2 extra
Will The Customer be Liable for any Taxes and Duties?
Yes. We are not responsible for any import duties you may be charged by your country. We’ve heard reports of our shirts being charged import duty in Europe and elsewhere. We are not responsible for this. It would be impossible for us to know who charges what. And please don’t ask us to mark your shipment as a gift – that would be fraud.
How Long Does International Shipping Take?
This varies based on the country and the distance from the USA and postal service quirks. For example, our orders to Australia will get to there quicker than orders to Canada, which is much closer to us. Most European countries can expect their order 7-10 business days after it ships but it can take up to a month. Australia can take a week. Canada can take a week. South America can take up to a month based on previous orders. Orders to Brazil take a very long time and the Brazilian Post will charge you import fees.
Is Package Tracking Available?
Yes, mostly. Most countries have partnered with the US Postal Service to provide tracking all the way to delivery. Sometimes this works and sometimes it doesn’t. Quite often we’ll lose track of the order when it leaves the USA. But every order is given a tracking number that you will have in your shipping confirmation.
My item never showed up – what action can we take?
Due to the vagaries of international shipping it can take up to a month to receive your item from WHEN IT SHIPS (note: not from when you ordered). So, if that amount of time has passed, please let us know so we can track the package down. If it has been lost, we will issue a full refund or store credit for future order.